Works Well
Sarah3198
5/31/2019
I replaced an older model downdraft and like the new one very much. It comes up higher than my old one and collects more of the smells and steam.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Downdraft Review
Wonderdog
5/13/2019
Happy with the product. Works well with the cooktop burners closest to the downdraft. Not as well with the burners further away unless fan on high.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Daughters home. fan won't stay up
Dad Rick
4/9/2019
3 yrs old ( almost ) Kitchenaide 1-800-807-6777 sent out technician March 26. cost $150 . Was told motor arm isn't working. Parts $600.00 plus labour. Extra if other problems. Told $1300 + $600.00 labour to replace to new. Was also told fans were averaging 4 yrs. The stove is installed in a island with no wall areas, so it's not like you can just go to a different style. This does not add up. miss informed or? My son has all Kitchenaid very happy. In next month we will be replacing all kitchen appliances. Like kitchenaide . except retractable downdraft. Daughter is having a tough time with this one.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Never worked for more than a couple weeks
Cgyguy2
2/18/2019
Have talked to customer service and they offered to repair the pop up after getting an assessment from a repair shop. The parts were on the way for about three months and then finally i get an email from the installer that the replacement parts cannot be obtained. After contacting customer service again, they advised that they would only sell me a new one at a reduced cost and that i would have to pay for the installation myself. The original pop up fan is still not working, and i do not wish to replace it with another pop up as i fear it will not work just like the last one. I have zero confidence that my complaint will be resolved. I strongly feel that if KitchenAid offered to repair my fan and are not able to do so, then they should replace it with a new one, AND warranty the install. The original one had been a problem since installation. Not happy.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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disappointing
carole lee
2/14/2019
I was told this would take less space underneath my cabinet and draw better than the 25 year old Kenmore I had. NOT SO. It is ugly when it is up, does not draw nearly as well and takes up much more underneath space than the other.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Super silencieux et efficace!
Simkouk
2/4/2019
Nous avons la hotte rétractable depuis novembre et sommes enchanté de sa facilité d'utilisation. On ne s'en passerait plus!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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6 months shy of warranty period
jeancs73
12/21/2018
Not surprising that we are at the 18th month (beyond the 12mo warranty), and the unit has stopped working. Well, it still sucks air but it sounds like there is an airplane under the counter ready to take off with a bird stuck in its propellers. This is the second unit we've had and hoped for a longer life than 18 months.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Downdraft review
Patsy72
11/22/2018
I am replacing an old downdraft and had high expectations that this one would be much better than the old one. Not sure it is any better and I wish I didn't have to use this type of vent. It was very tricky for the installer because my old vent had a much smaller fan (under the cooktop) . The bulky part which is in the cabinet below the cooktop takes up a lot of space that I used to use for storing pots and pans.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Not too loud
cjg77
6/7/2018
I was afraid I wouldn't use a load venting system, but this one is not overpowering.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great for our space!
KBevins
4/17/2018
We bought this for our remodeled kitchen and it looks great and is fairly quiet and fits great into our island.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Only one of four appliances working correctly
Riff
2/15/2018
So far so good. Only one of four appliances purchased that did not need work.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Breaks down all the time but good when it works
Mark007
12/29/2017
I bought this 2 years ago - it sat for 6 months before being installed (ie. wasn't used). A year after it was installed it broke down. The vent would rise but wouldn't stay up and would drop down again so you couldn't use it. As it was technically 18 months old it was outside of the warranty period. I had a Kitchenaid repair person fix it and replaced the armature motor, cover switch and another part (# W10421277). It worked again. I used the vent occasionally for another 4-5 months and now I'm having problems again. When I press the button the unit won't rise unless I continue to depress the button. It rises about 1/3 of the way and stalls. If I then continue to re-press the button many many times it will gradually inch it's way up. I have to stop pressing the button before it reaches the top (as it will then go down) but I have to press it for long enough so that it gets to the full extension so that the fan will then work. To get the fan to go back down I then have to press and gently hold the button down as if I stop so does the vent from going down.
When the unit works it works well but it's been a pain in the neck. Not to mention the back as well since each time someone comes to repair it I have to disconnect it from the underfloor vent and lift out a very heavy and very awkward and bulky unit, not to mention refitting it again which is very challenging.
The unit is expensive, the parts are expensive, the labour to repair it is expensive and its really not worth it. If it worked as it should then it would be great but it just doesn't.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Love this downdraft!!
suziespeck
11/9/2017
We bought this downdraft, and had it installed a few weeks ago, and really like it!! It works great, and is so much taller than our last one, so it doesn't such the burner flame out!!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Not worth the money
Chris1694
10/23/2017
We have had this unit for about 2 years and it has been nothing but trouble.
The pop-up only rose all the way for about 6 months and the on-off switch which starts the raising or lowering of the unit no longer turns the fan off when it lowers. The company we bought it from replaced several parts and the unit worked ok, it seldom would not raise or lower all the way without help and the on-off button would randomly shut the fan off, for another 8 months but since then the unit never raises or lowers without help and the on-off switch never shuts the fan off.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Makes our kitchen so open!
7/19/2017
Great to not have a huge vent hood. Allows us to have the cooktop on the island.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Waiting for installation
7/17/2017
It won't be installed until new countertops arrive
Originally posted on Kitchenaid.com
Yes, I recommend this product
Design
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clean look
6/28/2017
Am very happy with this downdraft. Unit was a little hard to install due to "pop-rivets" sticking out on sides. When installing in granite, you need to allow a little extra for these rivets.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Bad product, with worse customer service
11/14/2016
The product never worked since, installation. After two visits the authorized repair company came back to me and said the critical part required to fix the problem is back ordered, without an ETA. Kitchen Aid offered only to expedite the part request. I have since provided this information, and can do nothing but wait until it is fixed. KitchenAid says that I am eligible only repair and not replacement, after initial 30 days after purchase. The unit was installed 1 month after the purchase to synchronize with the counter installation. It failed on the day of the installation, and it has been 2 months since then. For something which has not worked from day 1, and the customer is waiting for 2+ months, I am not sure this is an acceptable response. This is not an acceptable level of customer service. I had to wait for 3 times for more than 30 minutes to reach an agent.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Design
Performance
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sleek design
11/3/2016
very noisy--whistle when run on high --doesn't really pull very well operating button sticks--need to hold to operate unit
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Downdraft fan
10/30/2016
We bought this fan over a year ago, but are just now installing it. (Kitchen remodels can take a long, LONG time) It's working beautifully, but as I said, we just installed it. I'll get back if it screws up - but I'm not expecting it to, as all of our other Kitchenaid products have worked VERY nicely. I have to add that some of the features you ask about below I really can't address at this time. But one thing I do know: it's SO much quieter than our friends' fan. I LOVE that!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Compact and Efficient
8/18/2016
Very compact and works efficiently. A bit noisy while operating on high speed. Otherwise works well and very easy to clean the filters.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Stylish vent
8/11/2016
This is a sleek, stylish product with a very strong fan. Installation was challenging (it took us three tries to find a handyman who could do it), but once in place it looks great.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Nice product
7/21/2016
Great product. Glad we purchased it. No regrets. Happy campers.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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A lot of noise but very little venting
6/24/2016
I bought this downdraft system to avoid installing an overhead hood in my remodeled kitchen. I wanted to maintain the clear sight line from the family room to the kitchen. It is supposed to work with the KitchenAid 30" 4 burner commercial style gas range top that I also installed. The retractable feature works well but the venting is terrible. The fan makes a lot of noise giving the impression that it's sucking large amounts of air. Unfortunately, it won't even pull the steam coming from a pot of boiling water! What a disappointment. KitchenAid, Do you have any suggestions??
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Works OK but not so stylish
6/17/2016
We have our stove in an island so we had to get a downdraft. This one is pretty and it works great, but I thinks it goes way too high when you turn it on, what makes it look a little weird, because usually I have people seating on the other side of the island, and when I cook this thing goes really high so I can hardly see my guests on the other side. I works great and that´s what matters, but I wish it wasn´t that high. Also, I though the sound level was going to be better since it is a new appliance with better technology, I guessed, but the noise is just as bad as the old one we had.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Not up to expectations
4/11/2016
We have all kitchen aid appliances in our kitchen. We were very surprised at the quality of the downdraft as it did not come with a power cord (you had to purchase and wire it in yourself) and several parts were not in alignment. One of the above counter stainless steel end caps was cut crooked so it overlaps on the counter side and underlaps on the cooktop side This is Kitchen Aid pricing at discount store quality
Originally posted on Kitchenaid.com
No, I do not recommend this product
Terrible Quality
3/6/2016
Dreadful quality. Already had to replace. Quit working within days. Very noisy. Bad design. Not worth the price at all. We bought five new Kitchen Aid appliances and three of five have been lemons. Very disappointed.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Works like a dream
12/20/2015
This item was installed at the end of our new island and fit perfectly. So far no one has even asked what it is, but when we hit the little button... Wow is all you hear!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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30" Dpwndraft System usually needs repair
10/16/2015
We bought this system several years ago and it usually is inoperative. Sticks in the up position and the fan does not work. Had several visits by repair people but usually fails several months after visit. Will replace shortly with system that works.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Works well!
10/9/2015
Seems to have plenty of power. My wife wishes it was flush with the surface of the counter top.
Originally posted on Kitchenaid.com
Yes, I recommend this product
Incomplete-cant even install it
10/5/2015
I bought this over a month ago and were missing the two support legs. I have called 4 times asking them to send them to me but they keep sending the wrong thing. No one seams to know what the support legs are even though they are in the picture. VERY FRUSTRATED! still waiting
Originally posted on Kitchenaid.com
No, I do not recommend this product
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A bust
9/15/2015
In 2014 I choose a kitchen aid Pop up bc it was the cheaper choice to the Miele. since then I think there are more options. After six months the pop up failed and was dropping down when I tried to clean it. It was broken and after a series of reconditioning I put my foot down and demanded a new replacement. I had to fight for this for months and finally got a new one. it is fine now. The kitchen aid customer service has gotten so bad in the last few years that I decided to never buy one again
Originally posted on Kitchenaid.com
No, I do not recommend this product
Looks good, doesn't work
7/22/2015
I purchased an entire kitchen with kitchen aide appliances. The downdraft looks great but I've had problems from the get go...wouldn't go up/down correctly as per other reviews and now goes up but does not turn on. I am getting ready to replace it after multiple service calls, but now that I'm reading these reviews it sounds like I'm not the only one. Have any of you followed up with the customer service rep?
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Will not properly recess after use
7/3/2015
We bought this unit a couple years ago, along with the KitchenAide cooktop, refrigerator, oven, warming drawer & microwave. The motor that pulls the vent fan back down does not work properly to recess the unit back to the non-use position. Ours sticks about 4" above the cooktop & locks up. Can't get it to move at all. Also just scheduled technician thru KitchenAide to have the "3rd" ice maker installed in the fridge. KitchenAide not what they used to be.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Great
5/19/2015
Great fan. Not to noisy and it truly works and cleans well.
Originally posted on Kitchenaid.com
Yes, I recommend this product
Design
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Does not work properly!
Sunnyv
1/28/2015
At this point we are waiting for the 3 visit from our installer because this vent is sucking air from the backside. On the last visit the installer said it was defective and would need to be replaced. Also the top stainless piece that rests on the counter top area is absolutely hideous! While I am very happy with all of the other Kitchen Aid appliances we purchased at the same time as this downdraft, oven-micro combo and dishwasher, this was a bad choice. We cannot have a exhaust vent above our cook top and a downdraft is the only solution. I wish I had chosen another brand.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Nice features
Roy516
11/30/2014
We haven't finished the installation yet. Had to mount the blower remotely.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Downdraft air vent
sherryP2
11/16/2014
So happy this type of air vent is available ... easy to clean and it really sucks the air!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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KitchenAid Down draft
Annie B
10/29/2014
This is the second, KitchenAid, down draft I bought, as the other one blew a motor after 7 years. I hope this one lasts longer. The motor does not suck up the air from the farthest burner. I had no choice but to buy the same one again. After all these years, you would think they would have improved the suction of the down draft! They did NOT improve it at all, in fact I liked the old one better. Don't you trail test them at all???
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Caution
ChefErica
10/9/2014
I love kitchenaid... but... I am so disappointed in this product. It was installed and didn't work correctly. I had it repaired through an authorized service provider and, after 5 visits, they had basically rebuilt the unit. Now, approximately 1 year later, the product is not working again and, of course, is 1 month past the 1 year warranty. I have used the unit minimally and only with great care, so it shouldn't have any issues. Basically, the unit does not go up and down properly. It is currently stuck in the down position. I have contacted the company so hopefully they will remedy the situation. I am hopeful that I just received a 'bad apple' and this is an isolated incident. Nonetheless, consider purchasing the extended warranty on the product.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Pop up downdraft vent
DToney
5/16/2014
Brought this product 2 months ago. Used it twice and was very pleased. Love that it comes up high and is able it vent the steam from the front burners. The third time I used the vent it would not retract all the way down. Called the repair service department for the store I purchased it from. It took 3 weeks for the part to come in then while the part was being put in another part broke. Would I recommend this product? At this time no!
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Works like a dream
Pete357
5/14/2014
I had a Jen-air in an island with a built in downdraft this works better than the Jen-air did
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great streamline look and countertop saver
Moises
5/13/2014
I bought this appliance as part of other 5 for kitchen remodeling. Using a retractable downdraft gave us bigger burners for same 30" cooktop. The drawback we found is that it was hard to retrofit using the existing vent location under the counter. The contractor had to build a adapter for it which basically took all the cabinet space under the cooktop. Perhaps, a more modular adapter would has help here.In addition, we had some problems with the on-off switch, which had to be replaced.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Quality
Not Sure Yet...
DiaDia
12/20/2013
I've only used it a few times and did manage to knock over and crash a ceramic utensil holder when I lowered the vent, but I guess that's my problem. I did use it with a grill pan on the burner doing some small steaks with the fan on high and the smoke was definitely wafting to the ceiling, not being totally sucked in by the vent. But it has definitely solved a design problem since we have a very high cathedral ceiling in our kitchen which made an overhead vent impossible. But I must say, it looks so cool and makes me feel very Jetsons space age!
Originally posted on Kitchenaid.com
Yes, I recommend this product
Very functional and stylish!
Tim2400
11/14/2013
Retractable downdraft clears kitchen odors and smoke quickly and efficiently. Three fan settings low, medium and high. Retracts out of sight on granite countertop. Matching Kitchenaid induction cooktop boils water in less than 30-60 seconds! Very happy we bought both Kitchenaid products. Customer service is great!
Originally posted on Kitchenaid.com
Yes, I recommend this product
Design
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Quality
Retraction feature is innovative but does not always work pr
JB12345
10/29/2013
Love the retraction feature but the system often does not function properly. The unit will not come up properly with a simple push of the button. It requires holding the button and waiting for the system to engage then releasing the button. Proper timing and fiddling with it is frustrating because the system will disengage and retract instead of coming on. (Possibly an installation error!?) Also, downdraft system does not draw as much as I had hoped although it is much better than our old downdraft system (Jenn-Aire).
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Love this unit.
Otto
5/13/2013
This unit works well and is very quite and really removes the smoke and smell. We really like this design. We had a small area and it fit perfectly.
Originally posted on Kitchenaid.com
Yes, I recommend this product
Design
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Quality
